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FREQUENTLY ASKED QUESTIONS
General
212 PERFORMANCE
EXTEQ
WHAT CAN YOU BUY FROM SOUTHWEST CHARGER?
YOU CAN SHOP PROFESSIONAL-GRADE TOOLS, EQUIPMENT, AND SUPPLIES. THAT INCLUDES NEW AND INSPECTED USED OPTIONS, BATTERY CHARGERS, ANALYZERS, GLOVES, STEELMAN TOOLS, SPYDER ACCESSORIES, AND SHOP ESSENTIALS.
HOW DO YOU SHIP ORDERS?
WE SHIP WITH USPS OR UPS. MOST ORDERS ARRIVE IN 1-5 BUSINESS DAYS. SEE OUR SHIPPING & RETURNS PAGE FOR MORE INFO.
Why isn't a discount code working?
The discount code you used may be expired, limited to one time use, or require you to be logged into your account.
NEED TO PLACE A BULK ORDER?
REACH OUT TO US FOR BULK PRICING AND LARGE ORDERS. WE'LL HELP YOU FIND THE RIGHT SETUP FOR YOUR NEEDS.
NEED TO RETURN AN ITEM?
YOU CAN RETURN PART OR ALL OF YOUR ORDER. CHECK OUR RETURNS POLICY FOR THE STEPS. IF YOU NEED HELP, CONTACT US.
WHAT PAYMENT OPTIONS CAN YOU USE?
YOU CAN PAY WITH CREDIT CARD, PAYPAL, APPLE PAY, GOOGLE PAY, OR TAP TO PAY.
When will my order ship?
MOST ORDERS SHIP IN 12-24 HOURS (BUSINESS DAYS) AND ARRIVE IN 1-5 DAYS, DEPENDING ON DELIVERY METHOD AND ADDRESS.
Can I modify my order after placing it?
ORDERS PROCESS FAST (12-24 HOURS). CHANGES UNLIKELY AFTER SUBMISSION. CONTACT US TO TRY.
Do your products come with a warranty?
WARRANTY COVERAGE VARIES BY BRAND AND ITEM. CHECK THE PRODUCT PAGE OR CONTACT US BEFORE YOU BUY.
How can I track my order?
ONCE YOUR ORDER SHIPS, WE SEND TRACKING INFO BY EMAIL. USE THAT LINK TO FOLLOW YOUR PACKAGE.
Our team is here to assist you.
Feel free to reach out to us with any questions or concerns.
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